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A partnership in workplace and community safety: TTC employee screening

A partnership in workplace and community safety: TTC employee screening

At The West Egg Group (TWEG), we take pride in rising to the occasion to help our partners meet the evolving customer and industry demands. Over the past year and a half this has grown to encompass a novel approach to ensuring client, guest, and employee safety. 

 

New partnership announcement
In the spirit of services evolution, we are excited to announce a new partnership with the Toronto Transit Commission (TTC). After a thorough RFP process and review, The West Egg Group was selected to provide systematic COVID-19 screening for employees at 16 Toronto-area bus and streetcar yards. 

 

The TTC placed their trust in The West Egg Group due to the extensive human resources structure, culture, performance, and reliability we have demonstrated over 17+ years working with clients across diverse industries — each with unique requirements and goals. 

 

Facilitated by The West Egg Group Staffing, the program began on Canada Day, July 1, 2021. With most yards operating 24 hours a day, 7 days a week, TWEG team is on-site alongside TTC employees to ensure thorough, yet swift and systematic COVID-19 screening for all TTC employees arriving for work — not matter what time of day. To meet this demand, we employ 230 staff across all sites. 

 

TTC employee screening is designed to keep other TTC staff members and TTC riders safe as we continue to navigate the evolving COVID-19 pandemic. Ensuring that employees who report for work are free of symptoms and have not been in close contact with an infected person helps to stop the spread of the virus — something that is of great importance as businesses and transit begin to return to the new normal of operations. We are humbled and honoured to be a part of this pivotal approach to safer transit operations. 

 

Building upon our experience

Screening for COVID-19 is not a new initiative for The West Egg Group. Recently, we have begun to deliver Ambassador services at several shopping centres. This program satisfies the government mandate to reduce the spread

of COVID-19 by ensuring that those entering the spaces were free from symptoms and exposure. 

The West Egg Group Ambassadors are stationed at the doors to the shopping centres across the GTA and are tasked with asking each shopper a predetermined set of COVID screening questions. Based on their responses, the Ambassador will permit or deny their entry. 


You’ll find our Ambassadors at busy shopping centres across the Greater Toronto Area, including:

 

  • Sherway Gardens Mall
  • Square One Mall
  • Fairview Mall
  • Upper Canada Mall
  • Fairview Park Mall (Kitchener)
  • Yorkdale Shopping Centre 
  • Scarborough Town Centre 
  • Manulife building 
  • Hillcrest Shopping Centre

We at TWEG have had the pleasure of retaining many of the existing screening staff who have months of valuable experience at the locations above for our new initiative at the TTC locations.

In partnership, we are making the TTC workplace safe, and increasing rider safety through these diligent screening practices.

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Host Services launch at Oxford Shopping Centres

Host Services launch at Oxford Shopping Centres

Beginning in June, Gatsby Valet, a West Egg Group company, launched an exciting new service at three Toronto area Oxford Properties: Yorkdale Shopping Centre, Square One Mall, and Scarborough Town Centre.

In response to Ontario’s staged reopening plan, each of these shopping centres are now providing dedicated outdoor patio space for casual dining.

With the mall eateries open only for take-out only, Oxford Properties wanted to provide patrons with a safe space to sit and enjoy their takeout meal. Using reclaimed parking lot space, each property has set up a patio space equipped with tables, chairs, and umbrellas — allowing shopping centre visitors to extend and enjoy their mall visit. 

To assist in the oversight and management of these spaces operating seven days a week, Oxford Properties enlisted the help of guest experience experts, Gatsby Valet, to host the space. Staffed by 3-4 Gatsby Valet/TWEG employees daily at each location, responsibilities include: 

  • Setup/teardown of patio umbrellas
  • Host/hostessing (welcoming guests)
  • Helping guests find seating
  • Manage ingress and egress of the space
  • Enforcing safety measures such as physical distancing and pedestrian traffic flow
  • General maintenance

Gatsby Valet’s host services draw upon the operational structure and success of another related initiative, Ambassador services provided by The West Egg Group. This program was born out of the need for the screening of guests entering the shopping centres — a government mandate aimed at reducing the spread of COVID-19. The West Egg Group Ambassadors are stationed at the doors to the shopping centres across the GTA and are tasked with asking each shopper a predetermined set of COVID screening questions. Based on their responses, the Ambassador will permit or deny their entry. 

You’ll find our Ambassadors at busy shopping centres across the Greater Toronto Area, including:

  • Sherway Gardens Mall
  • Fairview Mall
  • Upper Canada Mall
  • Fairview Park Mall (Kitchener)
  • Yorkdale Shopping Centre 
  • Scarborough Town Centre 
  • Manulife building 
  • Hillcrest Shopping Centre

This host services contract with Oxford Properties is an extension of Gatsby Valet’s current partnership with the organization which includes valet services that drives a better first impression for shopping center guests.

With reopening plans ever-evolving, it is anticipated that the outdoor host services will continue through September and will become a seasonal feature at these shopping centres, allowing guests to enjoy the outdoor space and overall shopping experience. 

In the meantime, our teams delight in providing a better (and safer) guest experience for shoppers at these three locations. 

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