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Best practices in workforce management

Best practices in workforce management

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Workforce management has become more than simply staffing and scheduling. It’s an integrated system of functions used across industries to track time, optimize staffing and scheduling, anticipate and manage future staffing requirements based on fluctuations to the business, empower employee autonomy, ensure business compliance, and keep employees engaged. 

To orchestrate all of these functions effectively, you need a set of best practices and a team skilled in delivering systematic and successful workforce management solutions, such as The West Egg Group of companies.

Here are 5 best practices to keep in mind when tackling workforce management issues:

  1. Build a solid team
    Many of the best workforce managers and their teams have experience in call centers, healthcare, or retail where high volumes of staff are required to deliver products or services. Look for individuals who are organized, analytical, and able to readily problem solve in new and challenging situations.

    Rather than hiring an entire internal team to manage this area of the business, many organizations look for a professional workforce management provider to expertly manage all of their operational requirements.

2. Provide education and training
Training should be specialized based on the employee’s function and it should be delivered in multiple formats to allow for different learning styles. It should also be ongoing so that employees stay up-to-date on changes to processes and procedures and learn new skills.

3. Set. Measure. Report.
Your workforce management solution should include the intake and dissemination of data that can help you identify areas of opportunity to improve operationally. Systems that offer automated reporting are best, as they eliminate human error and reduce the time

spent on administrative tasks. And, be sure to share the information across your teams and analyze it together to better understand how changes may affect each area of the business.

4. Enable and empower employees
In addition to providing employees with time-clock and absentee management functions, advanced workforce management solutions should also provide them with mobile access to view and swap shifts, and make requests to their manager.

For the employer, your system should forecast staffing needs and help managers work with the data to find suitable solutions quickly.

 

5. Integrate with your existing systems
Ensuring that your workforce management system integrates with your other everyday systems is of great importance and practicality. Integrating with systems like payroll, human resources, and finance allows business owners to keep tabs on all of their data in one safe and secure spot.

Workforce management is a big job. To learn the benefits of outsourcing your workforce solutions to an expert able to adapt to your customized needs, contact us at The West Egg Group.

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7 reasons to hire a security service

7 reasons to hire a security service

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There are many reasons why a business, private residence, or individual may choose to hire a professional security guard. But before we dive into the top 7 reasons to hire a security guard, let’s first review their role. 

What are security services important?
The role of a security guard is to help keep people safe in public and private spaces. Generally, criminals are less likely to target a business or area in which engaged, active security personnel are on duty. So in addition to managing and de-escalating potentially dangerous situations, security guards also provide a sense of assurance that crime that would have otherwise been committed will be deterred. 

The role of a security guard

A good security team must be:

 

  • Visible (deters crime)
  • Vigilant (keeps an eye-out for unusual activity)
  • Responsive (acting quickly when situations arise)
  • An authority (a presence that people will respect and respond to)
  • Actively engaged in the environment (understanding where, when, and why possible threats may arise)
  • Equipped (with the knowhow and tools necessary to perform the job effectively) 

Integrated (into the operations of the business or residence)

Here are the top 7 reasons to hire a security service:

 

  1. Prevent crime
    The presence of even one security guard can reduce crime rates significantly.

  2. Improve customer service
    Protecting people is essentially a customer service role. Security guards often become acquainted with patrons, adding a personal touch to their protective services.

  3. Promote order
    Security services control violations and maintain order.

3. Handle security matters swiftly
Professional security guards are trained to manage a range of issues and contain threats until the police arrive.

4. Onsite CPR and AED trained guards
Most security guards are trained in first aid, CPR (Cardiopulmonary Resuscitation), and the emergency use of an AED (Automatic External Defibrillator), which could save lives.

5. Free up your people from security-related activities
Leaves employees or others on site free to perform other functions more in-line with their skillset.

6. Peace of mind Having a team of professional security guards on staff reduces stress and leaves the management of unpleasant situations to the professionals. 

At The West Egg Group Security Services, we do security differently. We take a customer service based approach in partnership with our clients. Find out more about our areas of expertise and the positive impact our elite team can have on your business operations.

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