How will automation impact workforces of the future?

How will automation impact workforces of the future?

Technology has in so many ways made our lives easier. From household appliances, to smartphones, to advancements in medical technology, innovation saves time and saves lives. 


But what about jobs? 


While we’ve already seen automation in some areas of our everyday lives such as assembly lines, ATM machines, and self-check-out counters, most jobs still require a person to do the thinking and execute the work. 


More recently, self-driving cars have hit the roads and bots are now creating digital content in ways never seen before. It’s reasonable that people have concerns over the possible impacts to workforces, incomes, and employability. 


What is labour automation?

Labor automation is the practice of substituting technology for human labour to perform specific tasks or jobs. Automation involves mechanization but also expands it by using technology to further remove people from tasks.


Artificial intelligence disruption

AI has begun to operate in areas many of us hadn’t anticipated would be impacted. In the coming years, some jobs may be supplemented with bots and potentially replaced, such as:

  • Telemarketing
  • Bookkeeping
  • Compensation and benefits managers
  • Receptionists
  • Couriers
  • Proofreaders
  • Computer support specialists
  • Market research analysts
  • Advertising sales
  • Retail sales

The Government of Canada shared the results of their research study into Automation and Job Transformation. It outlines the types of roles that are potentially at risk and the individuals who may be impacted in the future.

The West Egg Group Differentiator

While there are many things that a bot can do faster, technology cannot deliver the human element that is intrinsic in so many jobs, especially those done by the teams at The West Egg Group of companies. It’s this x-factor that has made us, and our clients, successful. 


As specialists in both workforce management and a superior guest and visitor experience, our teams are trained to deliver a unique experience that goes above and beyond the tactical functions of the job. 


Our clients come to us again and again because we understand their business, react to their evolving needs, and find ways to incorporate innovative new technologies into our services in a way that doesn’t sacrifice the personalization of the experience.   


To understand the value of The West Egg Group’s workforce solutions and their positive impacts to your business, contact us.

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The secrets to keeping great employees

The secrets to keeping great employees

After nearly two decades in the workforce management industry, we at The West Egg Group of companies understand the importance of attracting and retaining great people.


Your employees are more than just staff members — they’re the heartbeat of your business and a driver of your success. And so, after taking the time to find, attract, onboard and train new team members, you want to be sure that they’re content in their roles and within the organization to prevent attrition.


Here are 5 tips for keeping great employees:


Tip #1

Uncover why people choose to leave your company. Then, fix it.

Employees leave their jobs for a reason. To uncover any issues (particularly those that may be recurring), consider offering exit interviews so that you may ask outgoing employees about their experience and what they would have liked to see done differently.


Also consider this. Before you get to the point when an employee has given their notice, you should be conducting regular employee engagement surveys to collect the feelings, experiences, and attitudes of your people. There are several ways in which to do this, ranging from simple anonymous online surveys to more robust employee engagement platforms that automatically measure your employee voice and engagement levels.

However you choose to collect your intel, ensure that you act on it — fast. Employees want to feel heard and see that it was worth the time they took to share their feedback. 


Tip #2
Communicate the importance of each individual’s role 


Employees generally perform better and are more content at work when they understand how their day-to-day impacts the business and contribute to the organization’s overall objectives.

This awareness provides individuals with a sense of purpose that drives better performance, and subsequently, better business outcomes.


Tip #3
Encourage ongoing (and positive) manager feedback


It’s important for employees to know how they’re doing as well as be recognized for great work. Require that your managers conduct regular formal or informal 1:1s or check-ins with each of their team members to provide them with constructive feedback on their performance. And, encourage mentorship to employees that want to further their career as well as to those who may need help finding success in their current roles. 


Tip #4

Ensure that compensation is fair


Money is of course a main driver for most employees. While company culture and benefits play a role, it often comes down to earrings.


Ensure that you are conducting regular evaluations of pay scales for employees across your business. To be competitive and keep your top talent, you will need to pay at or above the industry standards.


Tip #5
Part amicably 


While you may be frustrated to see good employees walk out the door, being happy for them when they find a new opportunity better suited to their needs or professional aspirations should take precedent. 


This goes a long way to being seen positively from an employer brand perspective and helps with word-of-mouth across your industry. Plus, sometimes employees decide to return to their former employer once they experience a different work environment — so if they’ve left on good terms and you’d wished they’d stayed, it’s nice to have the option to welcome them back onboard.


For more tips on how to build and retain top-performing teams, contact us at The West Egg Group.

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