Best practices in workforce management

Workforce management has become more than simply staffing and scheduling. It’s an integrated system of functions used across industries to track time, optimize staffing and scheduling, anticipate and manage future staffing requirements based on fluctuations to the business, empower employee autonomy, ensure business compliance, and keep employees engaged. 

To orchestrate all of these functions effectively, you need a set of best practices and a team skilled in delivering systematic and successful workforce management solutions, such as The West Egg Group of companies.

Here are 5 best practices to keep in mind when tackling workforce management issues:

  1. Build a solid team
    Many of the best workforce managers and their teams have experience in call centers, healthcare, or retail where high volumes of staff are required to deliver products or services. Look for individuals who are organized, analytical, and able to readily problem solve in new and challenging situations.

    Rather than hiring an entire internal team to manage this area of the business, many organizations look for a professional workforce management provider to expertly manage all of their operational requirements.

2. Provide education and training
Training should be specialized based on the employee’s function and it should be delivered in multiple formats to allow for different learning styles. It should also be ongoing so that employees stay up-to-date on changes to processes and procedures and learn new skills.

3. Set. Measure. Report.
Your workforce management solution should include the intake and dissemination of data that can help you identify areas of opportunity to improve operationally. Systems that offer automated reporting are best, as they eliminate human error and reduce the time

spent on administrative tasks. And, be sure to share the information across your teams and analyze it together to better understand how changes may affect each area of the business.

4. Enable and empower employees
In addition to providing employees with time-clock and absentee management functions, advanced workforce management solutions should also provide them with mobile access to view and swap shifts, and make requests to their manager.

For the employer, your system should forecast staffing needs and help managers work with the data to find suitable solutions quickly.


5. Integrate with your existing systems
Ensuring that your workforce management system integrates with your other everyday systems is of great importance and practicality. Integrating with systems like payroll, human resources, and finance allows business owners to keep tabs on all of their data in one safe and secure spot.

Workforce management is a big job. To learn the benefits of outsourcing your workforce solutions to an expert able to adapt to your customized needs, contact us at The West Egg Group.

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