The top 7 secrets of successful workforce managers

High-performing workforce managers have a few things in common — key habits that make them successful. These behaviours, done daily, contribute greatly to the successful oversight and management of teams across all industries.


We’ve summarized the top 7 attributes and behaviours of top workforce managers:


#7: Checking and rechecking the data

Every project starts with data. A workforce manager’s role is to ensure that they understand the project requirements, obligations to clients and customers, their workforce metrics, business forecasts, and more. And since these things are always in flux, keeping a close eye on the numbers makes all the difference. 


#6: Incorporating agility into planning
A one-size-fits-all plan just won’t work. A great manager will have multiple plan options based on varied forecasts of workforce demands. Being flexible and able to respond quickly to changing client and project needs is a must.


#5: Calculating the downtime

Every workforce has unproductive hours, whether they be sick days, breaks, training, scheduled or unscheduled time off. Factoring these unproductive activities into the overall plan is important for accurate projections and planning.


#4 Aligning with other departments
Acting in a silo is never good for business. Great managers are aware of the activities and plans within other departments and their impact on workforce management. They have open lines of communication with other managers and seek to understand the bigger picture beyond their immediate responsibilities.

#3: Acting fast
When obstacles arise or there’s a change in the plan, it’s important for workforce managers to assess the situation and respond quickly with a clear action plan. They also know when to seek the advice and support of other senior leadership team members.


#2: Communication with their teams

Communication truly is king. Team members value open and honest feedback, insight, and direction. The best workforce managers are able to communicate to their team the impact that they have on the organization’s mission and success. Communication is a two-way street. Great managers solicit frequent feedback from their teams to better understand the employee experience and how they can improve it.


#1: Continued education

Leveling-up one’s skills is always a bonus. Managers who are serious about their personal and professional development will continue to look for opportunities to learn new things to better their performance and understanding of their craft.


Workforce managers at The West Egg Group are encouraged to set the bar high for themselves and to continue to hone their specialized skill set using many of the behaviours above.

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