What is the difference between staffing and workforce management?

To staff means to supply an organization or business with staff, whereas the term staffing is a little more telling of the activities involved. Staffing is a term that describes the recruitment, onboarding, training, and placement of workers within an organization for the purpose of productive work. 

Workforce management is a process that maximizes employee productivity and performance levels, resulting in improved competency and output for an organization. Often, workforce management solutions encompass many of the same functions considered staffing, such as recruiting, hiring, onboarding, and employee management.

One of the primary distinctions between the two is the strategic thinking, planning, and accountability of workforce management solutions — something that is beyond the scope of staffing.

Workforce management considers the employee, employer, and customer/guest experience. It is a multifaceted and complex service offering that offers a holistic human resources solution that is agile enough to meet evolving business needs in real time.

Leaders in workforce management solutions, The West Egg Group, are experts in on-demand, ongoing, and custom workforce solutions. 


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